Producing Consistently with the Most Up-to-Date and Efficient Machinery

Bühler is a company managed by professionals that has been producing high-quality machinery and technology to world standards continuously for 160 years since its founding in 1860. As the first firm to bring conventional grinding methods to an industrial scale with the First Industrial Revolution, Bühler today operates in more than 140 countries worldwide with approximately 11,000 employees. Bühler first entered the Turkish market in 1903 in Edirne with machinery sales and installation, and has been providing both sales and service support since that time. As Bühler Turkey, with our growing personnel, we currently have a sales and service team of 30 people. We have a technical sales and procurement office in Istanbul and a service center in Izmir with 1,400 m² of enclosed space. Through our service center, we are able to quickly meet our customers' spare parts and equipment repair needs. After-sales service is of high importance to Bühler. Companies that make it fast and easy for customers to contact them after the sale have significant advantages over companies that neglect this important part of customer service. For this reason, companies that provide advantages to customers not only in product quality but also in after-sales service and spare parts supply play a major role in customers' purchasing processes. Consumers not only purchase our products but also demand that the service for those products meets their expectations in every respect. Our ability to provide these services to our customers has become one of the reasons why Bühler has been able to remain a market leader for years. In this context, our article will address Bühler's new service offering: the product lifecycle approach.

Product Lifecycle Approach

With its product lifecycle approach, Bühler has moved away from merely touching specific segments of the machine's lifecycle, such as only sales or spare parts provision. We have introduced a new approach that serves from research and development and planning through to the end of the product's life and its renewal, and throughout this cycle. Through this approach, our customers will be able to keep their products always equipped with the latest technology and operate them in the most efficient manner. The product lifecycle outlined in the table below is among the main advantages Bühler offers its customers before and after the sale.

Laboratory Services

Through our high-tech laboratories located in Switzerland, China, Japan and the United States, we share ideas with our customers on how they can improve wet grinding performance in their own products and conduct presentations that can assist in chemical formula development.

Consulting

We work with our customers to identify their needs at the start of the project and analyze their current processes. Following the analyses, we provide them with a detailed report.

Training

Bühler regularly conducts training for all personnel at regular intervals in Switzerland and Germany to demonstrate to customers that field service is provided by professionals. We actively organize seminars to convey the knowledge and developments we have gained to our customers. On request from our customers, we provide technical and theoretical training in their own facilities. Especially during the COVID-19 pandemic period, we conducted online training at regular intervals and continue to meet our customers online by incorporating these trainings into our calendars.

Maintenance

Like every rotating equipment, grinding mills also require maintenance at regular intervals. To ensure that machines can serve for optimal periods, we offer customers alternative maintenance agreement packages. We prepare detailed reports after maintenance and forward them to our customers.

Spare and Wear Parts

We supply spare parts to all our customers through fast and worldwide spare parts procurement. As Bühler Turkey, we keep high-circulation spare parts in stock at our Izmir service center, thereby minimizing our customers' production stoppages due to spare parts unavailability. Additionally, there is also the option to procure spare parts online through the MyBühler system.

Repairs

Our repair services are carried out by expert technicians and engineers both in the field and at the service center. As can be seen in the example below, depending on the quality of cooling water for cylinders, layers such as scale and algae form over time on the inner surface of the cylinder, causing a reduction in cooling performance. Since this problem directly affects production quality, repair operations are carried out.

Overhauls

Comprehensive overhaul packages are available to restore productivity and bring machine quality back to its original condition. Machines sent from customer sites for overhaul are subjected to overhaul according to the package offered at our Alzenau service center in Germany and are put back into operation at the customer site with increased productivity.

Retrofit

Under retrofit scope, we adapt the old automation or mechanical systems of machines in the field to the latest technology. Thus, machines that undergo retrofit benefit from renewed technology with increased productivity, and spare parts procurement becomes easier and faster. This makes it possible to benefit from updated Bühler technologies in a more cost-effective manner rather than procuring new machinery. Benefits of the Product Lifecycle to Our Customers • Selection of the correct machinery, • The machine always being equipped with the latest technology, • Operation of the machine at the highest efficiency, • Keeping facility personnel's knowledge level at the highest through staff training with current technology and production parameters, • Renewal of machines that have reached the end of their life with features incorporating the latest technology.   Ersin Cantürk Spare Parts Sales and Service Specialist (Turkey) Grinding and Dispersion Unit Bühler Sales and Service Services Tic. Ltd. Şti. (Bühler Turkey)