Tavuk Dünyası Named "Brand with Best Customer Satisfaction" for Third Consecutive Time

Tavuk Dünyası has been recognized with the "Diamond" award for the third consecutive time in the Fast-Casual Restaurant category at the Perfect Customer Satisfaction Success Awards (A.C.E Awards) organized by Şikayetvar.

Tavuk Dünyası, one of the pioneering fast-casual restaurant brands in Turkey, has been awarded the Diamond Award, the highest honor in the Fast-Casual category, for the third consecutive year at the "Perfect Customer Satisfaction Success Awards" (A.C.E Awards), which Şikayetvar organized for the 11th time this year. Based on Customer Experience Index results, the brand was once again selected as "The Brand Providing the Best Customer Satisfaction," validating its approach centered on guest feedback.

The evaluation, prepared based on more than 1.5 million customer satisfaction surveys conducted throughout the year by Şikayetvar, identified key criteria such as complaint management, resolution speed, and customer satisfaction rate as decisive factors. Tavuk Dünyası achieved the highest score in its category this year as well, demonstrating consistent performance in its customer experience processes over the past two years.

Expressing her satisfaction regarding the award, Tavuk Dünyası Chief Marketing Officer Ceylan Özmen said, "We are delighted to be recognized with the Diamond Award for the third consecutive time, one of the most important indicators in our sector for customer satisfaction. This success is the result of our commitment to listening to our guests' expectations and reflecting this feedback in our service quality. As Tavuk Dünyası, we will continue to place our guests at the center of all our operational processes and to improve the experience we provide them with every passing day. We extend our thanks to all our team members who contributed to this process and to our guests who trust us."