Interview with General Manager of METTLER TOLEDO TURKEY Mr. Can Seyhan

We had an enjoyable interview with General Manager of METTLER TOLEDO Turkey M. Can Seyhan about the technologies used by the company, their targets in the coming years and the advantages they will bring to the sector.

Could you tell our readers about yourself and your professional background?

I graduated from Saint Benoit High School in 1985. I studied Civil Engineering at Yıldız Teknik University in 1989. I completed my MBA degree at İstanbul University and then continued my education at Akron University in the United States. My engineering background and management-focused education laid the foundations of my 30-year management career in sales and marketing of value-added products. With the experience I have gained, I have been part of the METTLER TOLEDO team for around a year as General Director of the Turkey organization.

What would you like to say about METTLER TOLEDO? What is your criteria for a successful policy?

Our purpose as METTLER TOLEDO Turkey is to be a solution partner for manufacturers so they can produce the best, healthiest and safest food products, develop pharmaceutical products to improve our quality of life and protect the environment we live in, and manufacture chemical products that comply with standards for a sustainable future. The METTLER TOLEDO Turkey team is working towards this purpose in full alignment with a solution-oriented and analytical approach. The most important building block of our success is being "One Team," which is the global motto of METTLER TOLEDO. Our entire team is dedicated to a common purpose. We aim to stand by our customers at every step with a customer-oriented approach in order to bring our solutions to manufacturers so that they can increase their productivity, decrease production costs, offer customers top quality products and protect their brand image. With this goal in mind, we organized the 3rd Roadshow this year and more than 20 application and industry-based seminars. With the Roadshow, we aimed for manufacturers to test the solutions with their own products. Besides application and industry-based seminars, we aimed to keep them always informed about changing regulations and developing technologies.

Which industries are you active in? How wide is your product range?

As METTLER TOLEDO, we offer many solutions suitable for all manufacturers, with industries such as Pharma, Food, Chemistry, Metal, Plastic and Electronic being in the forefront. From raw material to final product packaging and even retail weighing, we have comprehensive product and service solutions at all stages. We have four divisions: Laboratory, Industrial, Process Analysis and Product Inspection Systems. For decades, METTLER TOLEDO has been the world leader in manufacturing the latest technology precision devices for laboratory analysis. From R&D to process scale-up, manufacturing, quality control and beyond, our equipment supporting the value chain includes a wide variety of detailed analysis from weighing to liquid processing, from chemical syntheses to titration, spectroscopy and other applications. Through several services including device selection, installation, calibration and active technical training, we ensure that our customers are able to utilize the products they purchased most effectively throughout the product's life cycle.

We are also a world leading supplier of industrial grade scales and terminals. Devices that not only can endure the harsh conditions of industrial environments but also deliver advanced levels of precision and reliable results are only possible with strong and well-designed equipment.

METTLER TOLEDO is renowned for its superior quality and advanced precision weighing solutions in chemistry, pharma, food, OEM, transportation, logistics, manufacturing and other industries. Whatever your industrial application, METTLER TOLEDO can find a solution or create specific solutions that will meet your needs. We offer complete product inspection solutions for product processing and packaging. METTLER TOLEDO's product control solutions protect the quality and integrity of your products from start to finish. As a global solution partner, we benefit from the rich industrial experience we have gained through our unique partnerships with customers from all around the world. Our goal is to have our customers' equipment meet their needs throughout its entire life cycle. Our various product inspection solutions include advanced metal detectors, checkweighers that deliver high accuracy results, control systems with advanced x-ray technology and modern vision inspection systems. Every solution we offer is the result of experience gained through working closely with our customers in various industries and markets around the world for many years.

We understand all the challenges manufacturers face in detail and for years have been meeting the various needs of our customers through the unique product portfolio we have developed.

Process Analytics is a division within METTLER TOLEDO that produces analytical measurement solutions for industrial production processes. We have more than 60 years of experience as the leader in liquid process analytics and ultra-pure water analytics.

Process analytics allow manufacturing companies to control their production through in-line, on-line or at-line analytical measurements. METTLER TOLEDO offers process analytics equipment for a wide variety of applications, industries and analytical parameters. As increasing automation is important for industrial manufacturers, in-line and on-line analytical measurements that support process control have critical importance. METTLER TOLEDO believes that reliable equipment has critical importance for analytical measurements in the process. For this reason, METTLER TOLEDO has developed Intelligent Sensor Management (ISM®), comprised of various intelligent, digital analytical sensors that bring predictive diagnosis and many other important features to process analytics. This decreases the possibility of sensor malfunction during a process and provides reliable, consistent process control. METTLER TOLEDO's analytical parameter portfolio for liquid process analytics includes: pH, ORP (redox), dissolved oxygen (O2), dissolved CO2, turbidity, conductivity/resistance, dissolved ozone (O3), total organic carbon (TOC), microbial contamination, sodium ionic contamination, silica concentration, chloride and sulphate analysis.

How are your domestic and overseas sales volumes? According to which criteria do you determine your sales potential?

METTLER TOLEDO is a global manufacturer and marketer of precision devices for use in laboratory, industrial and food retailing applications. The company holds a strong leadership position with more than USD 3 billion in sales globally. A substantial amount of device sales comes from segments where we are market leaders. In addition to a wide product portfolio, we also have one of the largest global sales and service organizations among companies manufacturing precision devices. We focus on the high added-value segments of our market by providing innovative tools for our customers that often combine various technologies, including application-specific solutions. We design our instruments not only for valuable data collection but also to streamline data processing and transfer to customer management information systems. In 2019, METTLER TOLEDO achieved geographic diversification through sales of 30% from Europe, 39% from America and 31% from Asia and other countries. The company provides sales, marketing and services in 40 countries with 8,150 employees and a wide global sales and service organization. The company has manufacturing assets in Europe, the United States and China.

What is your outlook on technology as METTLER TOLEDO? How do you define the place and importance of technology in the industry you are active in?

Innovation is the cornerstone of our success. When it comes to innovation and quality, METTLER TOLEDO has held a leadership position for a long time. Although innovation and quality traditionally begin with research and development, their meaning transcends technology and also involves understanding the needs of our customers. In short, we guarantee and commit to converting our innovations into real value for our customers. Within this scope, we conveniently bring all current regulations and technological innovations that come with the times to our customers by synthesizing them with their needs.

Could you tell us about the latest product you launched in the industry? What kind of technological features does this product have?

With our constantly improving technologies, we develop many new devices and solutions every year. Some of these innovations include: Innovative Measurement Techniques – TDL Oxygen Gas Measurement Analyzer: METTLER TOLEDO has significantly increased the feasibility of tunable diode laser (TDL) applications through the use of the corrugated optical path principle in the GPro500 series. TDL spectroscopy is rapidly becoming the preferred gas analysis technology for industrial processes. Our analysis device offers versatility in screening processes and unmatched ease of use and performance that will give you a competitive edge. More reliable results with high accuracy – anti-static technology: Our XPE Analytical Scales are equipped with the unmatched StaticDetect™ technology which detects electrostatically charged samples the moment they are placed on the weighing scales. When the sample carries an electric charge, the user is warned with a warning signal. Combined with static electricity prevention technology and improved Smart-Grid weighing scales, our solution provides you with reliable and precise results. Easy pipetting through intelligent ergonomic design – unmatched pipette tips: Rainin LTS makes pipette loading effortless and protects pipette users from using excessive force by decreasing the required force to set the tip.

Our patented technology, which uses a thin gasket ring, substantially decreases friction and the cylindrical design with a positive stop part inside guides the shaft and prevents jamming.

Innovative user interface – customized user interface for laboratory devices: OneClick™ streamlines laboratory work and saves time. Thanks to the consistent user interface across all laboratory devices, users do not need to spend time learning different interfaces. Users can customize their screens and shortcuts and access their analyses and workflows to start them rapidly and easily through OneClick. This consistency and convenience in processes reduce errors and improve efficiency in the laboratory. Expedited workflows – an unmatched solution for dosing solid objects: Quantos replaces the tedious work of dosing very small sample quantities. With automation and closed system protection, Quantos provides precise dust dosing for samples and weighing precision down to 0.005 mg.

The intelligent dosing nozzle has features such as a storage container to contain very effective or dangerous dusts and built-in radio frequency identification (RFID) to record all data without delay.

New solutions that support compatibility – good measurement practice, lifetime management system: METTLER TOLEDO has developed a five-stage management approach (based on scientific risk) for safe selection, calibration and operation of laboratory devices. Good Weighing Practice™ (GWP®) is one of our seven solutions that ensures your measurements constantly meet process criteria. Implementing GWP® guarantees the quality and consistency of your weighing processes throughout the entire operating life of your laboratory equipment. Long life-weighing cells designed for the toughest conditions: The sturdy design of the POWERCELL™ PDX™ load cell system with full draft shield, 100% stainless steel components and quickly connected stainless steel cables with double protection gives you a clear advantage through its unmatched performance. This sturdy design, combined with innovative features such as built-in microprocessors and predictive diagnostic capability, offers superior reliability and precision, reduces maintenance costs and extends the life of vehicle scales.

What kind of technical service and support do you provide for your customers?

Technical service is a primary focus for METTLER TOLEDO. We offer a wide variety of services including a comprehensive weighing service portfolio, laboratory scale services, industrial scale service, on-site service for product inspection instruments and service for analytical measurement devices. Our technicians, who are specialized through overseas and local training, support you in carrying out device services using professional and specific measurement equipment. METTLER TOLEDO offers comprehensive service solutions that keep your equipment compatible and performing well throughout its life cycle.

Are there any practices you undertake within the scope of social responsibility? How do these practices reflect on your employees, your brand and your sense of responsibility?

As I stated previously, our purpose as METTLER TOLEDO is to ensure the safety and quality of released products. While manufacturing the devices that will provide this, we follow a policy that will not harm the environment and will preserve resources. Our global principle GreenMT ensures that this notion is prevalent at all of our locations, even in our smallest units. As Turkey organization, we are running sustainable projects with social cooperation associations in events that we organize at least 3 times a year. These projects ensure that our entire team shares an awareness of social responsibility. We will continue to conduct such projects in the future and in greater numbers.

Could you talk about your goals for the coming years? What kind of innovations will METTLER TOLEDO bring in the coming years?

METTLER TOLEDO is a company founded on innovation. Constant progress and innovation are the building blocks of our organization. There is an increasing number of added-value products being manufactured in Turkey. As I stated previously, our purpose is to be a solution partner for manufacturers producing added-value products so they can manufacture the best, healthiest and safest food products, develop medications to improve our quality of life and protect the environment we live in, and offer chemical products that comply with standards for a sustainable future. Within this scope, meeting the needs of our customers and ensuring they are always informed about developing technologies and changing regulations, including Industry 4.0 and digitalization topics, are our priorities.